Kayako SupportSuite Weakness and Multiple Vulnerabilities


Description   A weakness and multiple vulnerabilities have been reported in Kayako SupportSuite, which can be exploited by malicious users to conduct script insertion attacks and by malicious people to disclose sensitive information, conduct cross-site scripting attacks, and conduct script insertion attacks.
1) The weakness is caused due to the application displaying the full installation path when the "_m" and "_a" parameters to staff/index.php are set to empty values.
2) Input passed via the "resultdata" parameter to staff/index.php (when "_m" is set to "news", "_a" is set to "managesubscribers", and "importsub" is set to "1") is not properly sanitised before being returned to the user. This can be exploited to execute arbitrary HTML and script code in a user's browser session in context of an affected site.
3) Input passed via various parameters to multiple scripts is not properly sanitised before being used. This can be exploited to insert arbitrary HTML and script code, which will be executed in a user's browser session in context of an affected site when the malicious data is being viewed.
Examples:
http://[host]/staff/index.php?_m...=insertnews&subject=[script]
http://[host]/staff/index.php?_m...ategory&description=[script]
http://[host]/staff/index.php?_m..._a=insertfile&title=[script]
http://[host]/staff/index.php?_m...p;mobiletelephonenumber=[script]
http://[host]/staff/index.php?_m...ampaign&redirecturl=[script]
http://[host]/staff/index.php?_m...annedresponse&title=[script]
http://[host]/staff/index.php?_m...a=insertalert&title=[script]
http://[host]/staff/index.php?_m...=insertfilter&title=[script]
Successful exploitation of these vulnerabilities requires a staff account.
4) Input passed via the "Subject" parameter to an unspecified script in the LiveSupport module, the "Full Name" and "Subject" parameters to an unspecified script in the Tickets module, and the "Full Name" parameter to unspecified scripts in the News and Knowledgebase modules is not properly sanitised before being used. This can be exploited to insert arbitrary HTML and script code, which will be executed in a user's browser session in context of an affected site when the malicious data is being viewed.
The vulnerabilities are reported in version 3.70.02. Other versions may also be affected.
     
Vulnerable Products   Vulnerable Software:
Kayako SupportSuite 3.x
     
Solution   Apply patches (please contact the vendor for more information).
     
CVE  
     
References   http://en.securitylab.ru/lab/PT-2011-01
http://en.securitylab.ru/lab/PT-2011-03
http://en.securitylab.ru/lab/PT-2011-04
     
Vulnerability Manager Detection   No
     
IPS Protection  
ASQ Engine alarm Available Since
XSS - Prevention - GET : suspicious 'iframe' tag found in URL
3.2.0
XSS - Prevention - GET : suspicious 'meta' tag found in URL
3.2.0
XSS - Prevention - POST : suspicious tag with event found in data
3.2.0
XSS - Prevention - GET : suspicious tag with event found in URL
3.2.0
XSS - Prevention - POST : suspicious 'meta' tag found in data
3.2.0
XSS - Prevention - POST : suspicious 'object' tag found in data
3.2.0
XSS - Prevention - GET : suspicious 'applet' tag found in URL
3.2.0
XSS - Prevention - POST : suspicious 'applet' tag found in data
3.2.0
XSS - Prevention - POST : 'location' javascript object found in data
3.2.0
XSS - Phishing : suspicious 'div' tag found in URL
3.2.0
XSS - Prevention - GET : suspicious 'style' attribute found in URL
3.2.0
XSS - Prevention - POST : javascript code found in data
3.2.0
XSS - Prevention - POST : suspicious 'iframe' tag found in data
3.2.0
XSS - Prevention - GET : suspicious 'img' tag found in URL
3.2.0
XSS - Prevention - POST : code allowing cookie access found in data
3.2.0
XSS - Prevention - POST : suspicious 'img' attribute found in data
3.2.0
XSS - Phishing : suspicious 'a' tag found in URL
3.2.0
XSS - Prevention - GET : cookie access attempt using script language found in URL
3.2.0
XSS - Prevention - GET : suspicious 'embed' tag found in URL
3.2.0
XSS - Prevention - GET : suspicious 'object' tag found in URL
3.2.0
XSS - Phishing : suspicious 'form' tag found in URL
3.2.0
XSS - Prevention - POST : suspicious 'embed' tag found in data
3.2.0
XSS - Prevention - POST : suspicious 'style' tag found in data
3.2.0
XSS - Prevention - GET : javascript code found in URL
3.2.0
XSS - Prevention - POST : suspicious 'div' tag found in data
3.2.0
XSS - Prevention - GET : evasion attempt using tag characters encoding in URL
3.2.0
XSS - Prevention - GET : suspicious 'style' tag found in URL
3.2.0
XSS - Phishing : suspicious 'link' tag found in URL
3.2.0
XSS - Prevention - GET : 'script' tag found in URL
3.2.0
XSS - Prevention - POST : 'script' tag found in data
3.2.0
XSS - Prevention - POST : suspicious 'style' attribute found in data
3.2.0
XSS - Prevention - GET : 'location' javascript object found in URL
3.2.0
XSS - Prevention - GET : suspicious 'div' tag found in URL
3.2.0
XSS - Prevention - POST : suspicious 'style' tag found in data
5.0.0
XSS - Prevention - POST : javascript code found in data
5.0.0
XSS - Prevention - POST : suspicious tag with event found in data
5.0.0
XSS - Prevention - POST : suspicious 'embed' tag found in data
5.0.0
XSS - Prevention - POST : 'location' javascript object found in data
5.0.0
XSS - Prevention - POST : code allowing cookie access found in data
5.0.0
XSS - Prevention - POST : 'script' tag found in data
5.0.0
XSS - Prevention - POST : suspicious 'style' attribute found in data
5.0.0
XSS - Prevention - POST : suspicious 'applet' tag found in data
5.0.0
XSS - Prevention - POST : suspicious 'div' tag found in data
5.0.0
XSS - Prevention - POST : suspicious 'img' attribute found in data
5.0.0
XSS - Prevention - POST : suspicious 'meta' tag found in data
5.0.0
XSS - Prevention - POST : suspicious 'object' tag found in data
5.0.0
XSS - Prevention - POST : suspicious 'iframe' tag found in data
5.0.0
     


 
 
 
 
 Risk level 
Moderate 

 Vulnerability First Public Report Date 
2012-01-18 

 Target Type 
Server 

 Possible exploit 
Remote